FREQUENT ASKED QUESTIONS
You will find here some useful information concerning our bike tours and walking tours
If you cannot find an answer to your question, please fill in the contact form and we'll go back to you very soon.
CHARACTERISTICS
When?
Every day upon request and advanced booking.
What time start the tours?
Every tour has a different departure time, check the section '' our tours '' for more information
Where do we meet?
In front of the tourist office, Plaça Sant Jaume - 08002 Barcelona
Your guide will wait for you there and head toward the rental shop in case of a bike tour.
Size of the groups?
By bike: 8 people max (12 if you are a group of friends)
By foot: 20 people max
Price?
Price vary depending on type of tour, length and ages (discount for kids and students)
Check the section our tours for more information
Language?
Spanish, English, French, German, Catalan and Dutch.
CONDITIONS
Weather:
In Barcelona, we have over 300 days of sun. So we bike rain or shine. But In case of heavy rain, we will reschedule the tour.
Cancellation Policy:
100% refund with 48h notice
50% refund if 24h notice
No refund at all if you notice with less than 24h
Can I modify my booking?
Of course, but any changes are subject to availability, and difference in activity prices may apply.
Can I privatize the tour?
Yes- All our tours can be cropped, lengthened, adjusted, and tailored to your requirements. Fill the contact form and we'll craft a tour just for you.
Insurance:
You need a valid insurance to cover you in case of an accident during the tour.
If you need a complementary insurance, please let us know as soon as possible, so that we can contract it. This service has an additional cost.
How can I pay?
You must reserve in advance via email and pay either by bank transfer or by cash the day of the tour.
Please note we accept euros only.
What is included in the price?
Bike rental + professional and friendly guide + helmet
BIKE TOURS
Is it safe to ride in a city?
Barcelona is very Bike friendly with over 300km of bike lanes. Our guides always go at a leisurely pace so you never feel like doing '' the tour de France''!
Do we ride on streets?
In general: No - We design our tours so we ride on bike lanes, parks and pedestrian areas.
I am coming with kids, is it appropriate?
We have conceived itineraries especially for families. Visit our section Family tours for more info
How are the bikes?
We use classic city bikes with 3 gears made in France.
We have 2 sizes for kids, baby seat, child tandem attachment.
Our E-bikes have 9 gears and 3 level of assistance. Only available for people taller than 140cm.
I am not a bike expert can I join?
Of course you can join any of our tours.
We only recommend you do not choose an E-Bike tour, since bikes are mor heavy and go faster than regular cit bikes.